CUSTOMER SERVICE

PRIVACY POLICY

We Love Chic LLC Privacy Policy

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

• We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include We Love Chic LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 10, 2017.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent by using our site, you consent to our privacy policy.

SHIPPING, RETURNS AND EXCHANGE POLICY

We generally ship within 48 hours after receiving your order. There are exceptions depending on the volume of orders we have that day. We ship during business hours Pacific Time, Monday-Friday. If you order on Friday and want 2-day delivery you will
NOT receive your package on Monday as no one delivers on Sunday. If you need the item for Saturday night or Sunday, you must ship Expedited Overnight We ship USPS (US Post Office Priority Mail) which is a flat rate.

Sometimes, you will be able to place an order but by the time we pull the order, it might be out of stock. In that case we will notify you that it is out of stock and give you the option to wait for the new shipment or cancel the order.
If we hold the order and ship the product when it comes in, we will charge your card when the product ships. If for any reason you wish to cancel at anytime during the wait period, just let us know.

When you type in your card information to our website, you are only authorizing us to charge the amount of the order. Your card is charged when the product ships. So if we can’t ship, you aren’t charged.

*EXCHANGE ONLY POLICY OR STORE CREDIT*

We are a 100% Secure Website with the most advanced security for your safety. We will never share your information with anyone.

We never sell our email list and never will.

We want you to be happy with your purchase, so if you are not, please read the following return/exchange policy. Sale items have a different policy than full priced items.

If you are not happy with your purchase and wish to exchange, please email us at welovechic@gmail.com or call us right away for an address for shipment for the exchange of your purchase.
The exchange must be in its original condition within 5 business days of purchase.
If there is makeup, body glitter, lotion or any kind of soil, odor (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be exchanged.
This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If you are exchanging a purchase, you are responsible for the shipping expense for the return.

If we send you the wrong size (after purchase item is verified on invoice) item, or color, we will reimburse you for the return postage but we don’t provide return shipping labels. Return the product after shipping expense is reimbursed and we will reissue
the correct product. We will reimburse you for the fee up to $4.99. We suggest the US Post Office for shipping. If you choose to ship with a more expensive service, any amount over $4.99 will be your responsibility.

If your return passes inspection, your pay pal or credit card will be credited for the shipping price paid for the item. Once the item is received, we will reship the correct item at no additional fee.

If your return doesn’t pass inspection, we will contact you right away by phone or email.
If after 5 business days, if we do not hear from you regarding the return, no further claims can be made.

SALE items are non negotiable items and no exchanges will be issued.

Any claims of non-delivery of a package must be made within 30 days from date of your order. If you notify us after that time frame we cannot replace the product.

Thank you for shopping with us. You are a valued customer.

We Love Chic LLC